Me and The HP Technical Support Drone

Ever wonder how an HP Technical Support Drone is like? Scripted. That is how I will describe this people. Scripted to the book. Everyhing they say is by the book. Including the punctuation. And the full stop. By. The. Book. It's like they had attended a course on how conduct proper Internet chat.



Anyway, the cdrom on my notebook decided to fux0red itself up again, 2 weeks after the warranty period is over. How nice. I mean, how just-in-time. Fucker. I know they are planning for this. I know they replaced my previous CDROM with the type that will kaput after the warranty period. Fucker.



Anyway, here's how my chat with the HP fella went. Read it bottom up. This is because HP don't know how to program web application. (I was being nice in this chat session, really)

mel m: nope

H****a: Is there anything else I can assist you with today?

Harsha: I am sure they will be able to help you with this issue.

mel m: yup

H****a: Sure, are you able to access the link?

mel m: aight, thanks

H****a: Please use the following URL to access the support page dedicated to Presario products in Malaysia:

http://welcome.hp.com/country/my/en/contact_us.html

H****a: Just a moment.

mel m: caio

mel m: thanks h****a

mel m: i'll drop by the hp support center soon and have them take a look

H****a: You can contact the support specific to the Presario products in Malaysia to fix this issue.

mel m: anyways, thanks for your help

H****a: Mel, the issue at hand could be related to corrupt BIOS settings or with the hardware malfunction.

H****a: I appreciate your efforts in trying to fix this issue.

mel m: i choose "multibay" but it stil boot directly from hdd

mel m: there will be a prompt asking me which device to boot from

mel m: after i enabled "boot from other devices"

mel m: ive also disabled fastboot and add 10 seconds delay

H****a: Thank you for the information.

mel m: i tested the cd on another computer - no problem at all

mel m: boot from other devices is not enabled

mel m: check the setting

mel m: press F10

mel m: then i reboot

mel m: it reboot straight from hdd

mel m: 3) reboot

mel m: 2) put in CD

mel m: 1) reset BIOS to default

H****a: If the issue persists, you can try booting the CD using any other computer to verify if the issue is related to the CD.

mel m: hmmm... here's what i did

H****a: No, Mel. The CD drive is configured as the first boot device in Presario Models and resetting the BIOS to its defaults would help.

mel m: resetting the BIOS to its default will not boot from a CD

H****a: Did you try resetting the BIOS to its defaults and then try booting from a CD?

mel m: yesterday

H****a: When did you first notice the problem?

mel m: yeah, reading from cd/floppies is no problem at all

mel m: now my notebook is an evo nv1000 !

H****a: Are you able to read the CDs and Floppies from Windows?

mel m: funny thing is - i've sent my notebook to the support center here (malaysia) and they've updated the bios

mel m: nope - it just boot right from harddrive

H****a: Do you encounter any error messages when you try to boot from a CD?

mel m: well, it's no big deal then -

mel m: i see

H****a: Mel, this support is dedicated to American Presario Products and we do not have any hardware or software information on the Presario models outside the United States. However, I will certainly attempt to help you with your inquiry and also provide you the Chat support link specific to your model.

mel m: yup

mel m: i've set the bios to enable booting from cdrom/floppy

Harsha: Am I right in understanding that the Presario is a Non-US Model?

mel m: i can't seem to boot from floppy/cdrom

mel m: hi

H****a: Welcome to HP Total Care for Compaq Products. My name is H****a. How may I help you today?

H****a: Hello Mel

Anyway, I can't be complaining to much now about HP. Who knows I might be doing the same thing?



Listening to: Kazzer - Pedal to the Metal